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Terms & Conditions
All contracts of sale are bound by the following rules unless expressly acknowledged and agreed by
both seller and buyer in writing.
All prices are subject to survey.
Unless otherwise agreed, payment on completion is assumed.
We act on your instructions, we assume you have obtained any necessary permissions, permits or licences.
Title for the goods only passes to the buyer once payment is received in full. Risk passes to the
on delivery or collection (including third parties and couriers). For buyers with a
balance on goods that go out of business, go into liquidation or appoint receivers, we may without prejudice to
any other rights or remedies recover possession of the goods and sell them to recover our losses.
Any price quoted by the Seller or comprised in the order of contract is provisional only and will
be varied according to the Seller's scale of prices at the date of dispatch of goods or of each consignment
thereof. Each part delivery or instalment of the goods will be deemed to be sold under a separate contract.
All quotations are subject to availability of goods and expire after 14 days. We reserve the right
to withdraw or amend any quotation based on the availability or condition of stock. Eg. If we find we have
damaged stock that
is not saleable we reserve the right to withdraw this item from sale/quotation or offer an alternate item.
Acceptance of all orders and contracts is subject to the availability of the goods specified and
all offers are made without engagement regarding delivery.
Claims & Returns
All goods bought online and returned in satisfactory resale condition within 14 days will be
eligible for full refund unless otherwise stated on the product description. After this period only goods found
to be defective by the seller will be refunded or
replaced. Please note some items are bought in specifically for the customer and are non-returnable unless
faulty. Once ordered you are contractually obliged to accept these items.
Supplied or installed goods found to be defective within 1 year of purchase will be
dealt with by means of replacement or repair as deemed appropriate by the seller. We cannot be held responsible
for any damage or
injuries caused by defective goods. Refunds are not given for goods that work within manufacturers operating
Defects in quality or dimensions are not grounds for cancellation of the remainder of the order or
claims for damage, loss or partial loss can be accepted unless written notice is received within three days of
Goods which are not deemed by the seller to be defective will only be accepted at the sellers
discretion and we retain the right to charge a restocking fee of 20%. Customers are fully liable for all items
they order. Services such as installation or part thereof are not subject to refund.
Payment for all goods are required before they are despatched. Orders that include an installation
element will require payment on completion of the installation.
All new goods are subject to manufacturer's guarantees only. Reconditioned and second hand goods
cannot be guaranteed.
Call Out Fees
All installation work is deemed to be accepted as correct and in accordance with customers wishes
once final payment is made. Any subsequent requests for alterations or "changes of mind" after this will attract
a call out fee. This includes (but is not limited to), camera re-alignment, sensor relocation, programming
adding keyfobs, removing spiders & webs, cleaning cameras, plugging cables back in that you fiddled
As part of our normal business process we hold enough information about you to process your
order and give after sales customer service.
This data includes your company (if applicable), name, address, telephone number, email address and any details
you share with us regarding your specific needs or requirements (which we refer to as "Notes").
Personal data such as web traffic logs and website access are kept for 3 months to guard against malicious website
access and will include your IP address and access time. As per just about any other service you use on the
We do not share any data with any third parties or sub-contractors as we have no need to do so.
No credit card or payment details are held by us. Cards are processed at point of sale and payments made
by transfer are retained within the standard banking infrastructure. Payments made by other means eg. Paypal, will be covered by thier GDPR guidelines.
To prevent password "leaking", any passwords you use on our site are salted and hashed (which means we don't ever
save your actual password, just a mathematical way to prove you entered the same password that you originally
setup). This means if we ever had a data breach, your password could not be recovered and tried on other
services. Imagine that!!
If you require a copy of your data or have a problem with what we hold, just drop us a message and we will
contact you to make this available.
Under the new GDPR rules, you have the right to be informed, access, rectify, request erasure, restrict use of,
object to, to opt out of data profiling and to have data portability. Basically you have the right to see your
data, have it corrected if its wrong. If you don't want us to hold it any more we can delete it (although you'd
probably want to keep a copy for warranty purposes!). In addition if you don't want your data used for any specific profiling
purposes, you have that right also.
Lastly you have the right to data portability which coveres sending your data to a third party by automated means.
But we don't send any data to third parties so this doesn't apply.